Clients and Territory

Our relationship with our clients and the territory is our most important asset and one that we want to protect and develop by establishing long-lasting relationships based on trust.

In relations with clients, we work hard to act in accordance with the criteria of proactiveness, courtesy, transparency, collaboration and willingness to listen, providing adequate, complete and timely information in order to establish a reciprocal and mutually beneficial long-lasting relationship

Key Figures

as at December 2018

OVER
100 billion

EURO IN LOANS TO CLIENTS

APPROX.
7 billion

RELIEF MEASURES FOR CLIENTS IN DIFFICULTY

OVER
1,2 billion

ASSETS MANAGED IN ACCORDANCE WITH ENVIRONMENTAL, SOCIAL AND GOVERNANCE CRITERIA

OUR RELATIONSHIP WITH OUR CLIENTS

Customer feedback, delivered through customer satisfaction surveys, and a careful complaint management system represent an essential tool for gaining a deeper understanding of needs, and monitoring and improving our relationship with our clients.

This relationship consists of:

  • a commercial model that ensures regional proximity and high levels of service and synergy between physical and digital security;
  • financial products that meet various needs, as well as non-financial services and initiatives that reflect the interests of the territory;
  • sustainable credit management that combine corporate objectives and risk management, as well as measures to support people and companies in difficulty.

Take a look at our COMMERCIAL MODEL:

SUPPORT FOR SAVINGS

To provide quality service to all clients, Banca Aletti, which specialises in private banking within the Group, has created a division to support the entire network in order to guarantee the provision of advanced consultancy services tailored to individual needs.

With regard to investment opportunities we offer, we have paid particular attention to financial products managed according to ESG (environmental, social and governance) criteria, which are able to direct savings towards activities that generate positive impacts for society.

BUSINESS DEVELOPMENT

Thanks to the close collaboration between Banca Akros and the Bank’s Corporate Division, we are able to be the partner of reference for businesses, particularly mid-caps, supporting their growth in Italy and abroad.

That is why we also offer managerial development pathways and not merely financial and market assistance.

INNOVATION

2017 saw the creation of the “Digital Omnichannel Transformation” (.DOT) project, which aims to develop and implement increasingly innovative digital services and solutions. We developed this important project by engaging with our stakeholders right from the planning stage, all the through to the release and testing stages.

OUR PROJECTS

FINANCIAL LITERACY

The protection and optimisation of savings and the promotion of financial literacy are activities with a profound social impact.

 

MANAGEMENT AND FINANCE PATHWAYS FOR BUSINESSES

We believe that training and continuous updating are the cornerstones of business growth.

BRAND AMBASSADOR

After taking part in a special training course, over 300 employees have chosen to represent our bank and be active in their regions to promote the Banco BPM brand and the values that it represents.